IT Maintenance Services
Managing and maintaining your desktop and server infrastructure is a time-consuming and costly yet an essential task, which must be done without draining internal resources and budgets.
No matter how careful the planning and implementation, no matter how 'reliable' the equipment, the facts are that IT problems will still happen. Server crashes, disk failures, network glitches, software bugs and relentless updates and patches, as well as security problems - of both the software and human variety - all continually conspire to throw businesses into confusion.
With Netdec's proactive maintenance plan, system problems are detected and resolved before they have chance to impact on your business systems.
Netdec Support services are designed to keep you working with mininimal downtime through the effective use of our state of the art Monitoring Systems and regularly scheduled on-site maintenance visits. With regular health checkups we can help keep your IT in shape and keep your business running smoothly.
Our experience ranges from small office networks through to large multi-site installations.
Netdec offer a range of contract options to best suit your needs and budget to include;
- Proactive Maintenance
- Remote and on-site support, including emergency call-outs
- Telephone and Email Support
- Software Support
- System maintenance and updates
- Network security, support and auditing
- Backup Imaging Solutions & Monitoring
- Virus containment and clean-up
- Software licence tracking
- Hardware warranty management
- 24x7 network monitoring service
Our team of systems specialists can manage and support both your desktop and server hardware and software, to keep systems' downtime to a minimum and maximise your business efficiency without increasing pressure on your internal team.
Netdec's experienced helpdesk agents can provide you with a solution, either remotely or on site that provides you with front-line desktop support services. Our highly-skilled consultants can operate either as part-time or full-time members of your team, or undertake site visits as and when necessary.
This approach enables you to:
- Ensure that your mission-critical desktop and server infrastructure is managed and maintained at optimal performance.
- Relieve staff of routine systems' management tasks to enable them to focus on more strategic activities.
- Leverage the skills of systems specialists' with in-depth knowledge and skills in supporting organisation-wide desktop and server systems.